Shipping & Returns
Shipping
Processing
Orders are processed within 1-3 business days. Once shipped, you'll receive a confirmation email with tracking.
Shipping Options
- Standard Shipping (US): Free on orders over $35 · Delivery varies by location
- Express Shipping (US): Available at checkout for faster delivery
- International: Available — rates calculated at checkout
Tracking
Every order includes tracking. You'll receive your tracking number via email once your order ships.
Returns & Refunds
Our Guarantee
Not happy? We'll make it right. If your item arrives damaged, defective, or isn't what you expected — we'll replace it or give you a full refund. No hassle, no runaround.
How It Works:
- Email support@puraveil.com with your order number
- We'll respond within 24 hours
- Refund or replacement processed within 5-7 business days
Policy Details
- Damaged or defective items — full refund or free replacement
- Item not as described — full refund
- Change of mind — contact us within 30 days, we'll work with you
Questions? Contact us — we respond fast.